Terms and Conditions & How to Order

Placing an order for a Horseplay Browband couldn't be simpler! We recommend that you measure an existing browband before placing an order, to make sure that you have the right size. We make all our browbands to order, so we will always have the right size for you.

We are now using PVC browbands as standard, which have been used for some time by the major Australian manufacturers. We have trialled these and found them to be exceptionally good; the PVC is ideal for ribbon browbands as it does not need oiling, and also there is no risk of the leather dye staining the browband ribbon should it become wet. All browbands are hand-made to order, so we will always have the right size available, from the smallest to the largest!

Currently we are still holding a small stock of leather browbands should you prefer; if you would like to add a note to your order or email us separately, we will be happy to substitute a leather band if we have the right size in stock. Occasionally we may substitute a leather browband for non-standard width browbands if we do not have the PVC in stock.

Browband Widths

The standard width for most of our browbands is 3/4", apart from the standard checker range which are made on the wider 1". Most browbands can be made up on the wider band if preferred, please email us if you prefer the wider option and we will advise.

Please note that the width refers to the width of the actual browband that the ribbon is woven onto. Where velvet ribbon is used, the width of the finished browband is fractionally increased. For example the finished width of a velvet browband on a 3/4" band will be just under 7/8", and on a 1" browband the finished width is around 1 1/8". This is a tiny difference of between 1/16" and 1/8", but we would like to point out the obvious to avoid any confusion!

• Payment Methods
• Website Orders
• Ordering by Post
• Ordering by E-mail
• Delivery Times
• UK Postage and Packaging
• Overseas Orders
• Our guarantee to you!
• Trade orders
• Copyright

Payment methods

We accept online payments through a secure environment (PayPal) by credit or debit card, and transactions are shown in pounds Sterling. Please do not email your card details to us - we can only accept them through PayPal. No responsibility can be taken for security if you provide your details in this way.

Payment is also welcome by Cheques and Postal Orders made payable to "Helen Bowles". Payment for large trade orders (over the value of £250), are only accepted by Cheques, and shall be subject to an initial non-refundable deposit of 25%, with the cleared balance payable by cheque on completion before orders are despatched.

Ordering from the website

If the design you would like is shown on our site, you can add it directly to your shopping basket, selecting your options for sizes and flag finishes where applicable. We use PayPal which is secure and simple; just follow the on-screen instructions and your order will be processed.

Ordering by Post

Orders and payment by post are equally welcome. If the design you would like is shown on our site, you can add it to your PayPal shopping basket, and print out the form before proceeding to online payment. If you are not using the order form, please give the reference number and details of the browband that you would like, remembering to include the size and flag finish that you would like. Please make cheques / P.O. payable to "Helen Bowles" and send your complete order with payment to:

Horseplay Browbands
Chart Cottage
Lested Lane
Chart Sutton
Maidstone
Kent ME17 3RZ

Orders by E-mail

If you would like a browband made-up that is not shown on our site, i.e. a custom order, just email us at sales@horseplay.biz. Please let us have as much information as possible, size, colours, velvet/satin, crystal detailing etc. so that we can help as quickly as possible. We can help with choosing colours and designs too, so if you only have a rough idea - that's fine too! We aim to answer all e-mails within 24 hours.

Delivery Times

Most orders are on a "made-to-order" basis, and we aim to complete and send out your order within 7 working days, if not sooner. 90% of our orders go out within this time. During peak show seasons (generally April-July) and during the run-up to Christmas, orders can take a little longer, but we will always try to advise immediately if that is the case, and in any case we try to advise approximate delivery times on the right-hand side column of most of the website pages. We do also hold a small stock for immediate despatch in selected popular designs and colours. Urgent orders can sometimes be made-up for quicker despatch - please e-mail first if your order is urgent or you have a deadline, and we will try our best to help (please see below for information on Special Delivery postage).

UK P&P

All UK orders are sent by 1st class recorded delivery post, in protective packaging to ensure that they reach you in perfect condition. If you require Special Delivery for an urgent order, there will be a small extra charge of £3-00 (next working day) or £4-75 (Saturday delivery) to cover this. Please bear in mind that most of our browbands are made to order, so for guaranteed delivery by the weekend, we need to receive orders by 5:00pm Tuesday, (or for in-stock browbands 5:00 pm Wednesday). We really need one day to make up your browband and ensure that everything is finished properly, and orders need to be posted on Thursdays before 4:30pm on Thursdays for Friday delivery. The Special Delivery service is only guaranteed for weekdays, but it is worth noting that in our experience deliveries have been made to customers on Saturdays. Guaranteed Saturday delivery by Special Delivery is also now available, for which Royal Mail charge an additional £2 on top of their normal Special delivery rates. We do keep our rates as low as possible, only charging at cost; normal P&P rates are as shown below:

Undelivered / not collected post that is returned to us can be resent, but we will make a small charge to cover our postage and where necessary repackaging costs. This will be usually be £2-85 to cover recorded delivery, or £2-20 for standard post.

To add a Delivery option to your order please select one of the following and add to your shopping basket.

Additional Delivery Options

Delivery Type

Special Delivery (next working day) £3.00 Special Delivery (Saturday delivery) £4.75 International Delivery £5.25

Overseas orders & P&P

We are happy to send our browbands worldwide by Airsure delivery, which is quick and reliable and will cost in the region of £8-50 for an order up to the value of £34. Additional insurance for larger orders of higher value will be an additional £2-00. If you would like to place an international order please email us at sales@horseplay.biz, so that we can send you an invoice for the correct amount. International orders placed via our website using the standard UK postage costs will be subject to an invoice for the additional charge before the order can be sent.

Goods ordered from Horseplay Browbands for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it’s destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Delivery Type

Special Delivery (next working day) £3.00 Special Delivery (Saturday delivery) £4.75 International Delivery £5.25

Returns and exchanges.

We have an excellent customer service record; your business is important to us and we want you to be happy with your purchase. In the unlikely event that you are not happy with the quality of your order, or we have made a mistake (it hasn't happened yet!), we will issue a full refund, providing that you notify us within 7 days of receipt of goods, and that they are returned to us unused, unsoiled and in the original packaging. We are not liable for returned items that are lost in the post - please ensure that you use the correct postage option should you need to make a claim with Royal Mail. It is essential that you check your browband size before ordering, preferably by measuring an existing browband. Returns will not be accepted because they are the wrong size. Similarly please ensure that you are happy with the browband width option that you have selected - see above. Orders that are made up in a non-standard style, i.e. different flags/rosette styles are non-returnable. Returns for any other reason will be solely at our discretion, and if accepted will be subject to a 30% handling fee. Trade orders are not included in our standard refund policy.

Trade Orders

We welcome trade orders, subject to a minimum order value of £250, and can offer a standard discount from the prices shown on our website. Payments for large trade orders are accepted via cheques or bank transfer. All trade orders are subject to an initial non-refundable deposit of 25%, with the cleared balance payable by cheque or transfer on completion before orders are despatched.

Website Access
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Copyright
All content on the website is the property of Horseplay Browbands and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.